Privacy Policy

This Privacy Policy explains what information The Arrival (“we”, “us”) collects, how we use it, and the choices you have. The Arrival is a digital product that turns your birth details into a written, personal portrait. It is operated by Arrival Portrait LLC. Questions are welcome at support@arrivalportrait.com.

Information we collect

• Account information — your email address, used to sign you in through a one-time link.
• Birth details — the date, time, and place of birth you enter. We use these solely to calculate the astronomical chart your reading is based on.
• Your portrait — the written content generated for you, stored so you can return to it.
• Purchase information — the records needed to complete your order, confirm access, and provide support.
• Usage data — basic analytics about how the site is used (pages viewed, steps completed), to understand and improve the experience.

How we use your information

• To create and deliver your portrait.
• To sign you in and keep your library available to you.
• To process purchases and provide the paid content.
• To respond to your support requests.
• To measure and improve the product and our advertising.

We do not sell your personal information.

Service providers

We use trusted providers to run the site, deliver email, process purchases, measure performance, and create your portrait. They receive only what they need to perform their part of the service.

Cookies and tracking

We use limited cookies and similar technologies to keep the service working, understand what visitors do on the site, and measure advertising. You can limit these through your browser or device settings.

Data retention

We keep your account, birth details, and portrait for as long as your account exists, so your library stays available. Purchase records are kept as required for accounting and tax. You can ask us to delete your data at any time.

Your choices and rights

You can ask us to access, correct, or delete your personal information by emailing support@arrivalportrait.com from your account email. Deleting your account removes your portraits and birth details.

Children

The Arrival is intended for adults and is not directed at anyone under 18. We do not knowingly collect information from children.

Security

We use reputable providers and reasonable safeguards to protect your information. No method of transmission or storage is perfectly secure, but we work to keep your data safe.

Changes to this policy

We may update this policy as the product evolves. Material changes will be reflected here with a new date.

Contact

Questions about privacy: support@arrivalportrait.com.